NOVELLI FAQs
ABOUT NOVELLI
WHO IS NOVELLI
Novelli is a leading branded merchandise company specialising in creative, high-quality products that help businesses bring their brands to life and connect with their customers. We design, source, and produce custom-branded merchandise, apparel, and promotional items for clients around the world.
What makes Novelli different from other branded merchandise companies?
Unlike traditional promo suppliers, we don’t work from a catalogue of pre-made products. At Novelli, everything starts with your brand - we design and produce custom, bespoke merchandise that’s completely unique to your business. From concept sketches to finished products, production and delivery, our focus is on creativity, quality, and strategic brand impact - not just putting logos on existing items.
Do you create fully custom products?
Yes! Custom design is at the heart of what we do. Whether it’s developing a one-of-a-kind retail item, giveaway, packaging concept, or corporate gift, we design and manufacture products from the ground up to reflect your brand’s story, purpose, and personality.
Can you help us come up with ideas for new products?
Absolutely!. Many of our projects start with a creative brainstorming session. Our team works closely with you to understand your audience and marketing goals, then develops product ideas, concepts, and prototypes that deliver both creativity and commercial value.
Are you able to brand existing products if needed?
Yes - while our specialty is bespoke design, we can also adapt and brand existing items where appropriate. We’ll always recommend the best option for your brief, balancing creativity, cost, and lead times.
What kinds of bespoke products has Novelli created?
Our portfolio ranges from fully custom retail collections (like our NovaBrix building block brand) to tailored promotional items, corporate gifts, and trade campaign materials. Each project is designed around the client’s goals - with originality, quality, and brand consistency at the core.
what is the history of Novelli?
Novelli is a family-owned business with almost 100 years of experience developing quality merchandise.
WORKING WITH GLOBAL CUSTOMERS
Where are Novelli’s clients located?
Novelli partners with global clients across the world including New Zealand, Australia, the US, the UK, and Europe. Our global network of suppliers and logistics partners allows us to manage projects efficiently - wherever you’re based.
How does Novelli manage international projects?
We take care of everything - from concept development and sampling to global sourcing, quality control, and delivery. Our team coordinates production and logistics through trusted international partners, ensuring smooth communication, consistent quality, and on-time delivery worldwide.
Who are Novelli’s customers?
We work with a wide range of clients - from global retail brands and corporate businesses to local brands. Whether you’re launching a new product, rewarding staff, or building a brand presence, we tailor solutions for every scale and sector. Some of our clients include McDonald’s, Ace Hardware, Home Depot, B&Q, Hornbach, Bunnings, KFC, Lowes, Fonterra, Woolworths, O’Reilly Auto Parts and Pak’n’Save.
Can Novelli handle multi-market brand consistency?
Absolutely. We specialise in ensuring brand consistency across regions - including localised packaging, multi-language labelling, and global asset management - so your merchandise looks and feels on-brand, everywhere.
SOURCING AND PRODUCTION
Where does Novelli source its products from?
We source products from a network of carefully selected manufacturing partners in a diverse range of countries globally. Each supplier is chosen for their expertise, reliability, and shared commitment to ethical and sustainable production.
How does Novelli ensure product quality?
Every product goes through strict quality control - from material selection to production and finishing. We work closely with our suppliers and perform regular inspections to maintain consistent, premium quality across all merchandise.
Do you provide mock-ups or samples before production?
Yes. We offer digital mock-ups and pre-production samples so you can see exactly how your products will look before they go into manufacturing.
Can Novelli produce locally made merchandise?
Yes, we proudly work with several New Zealand and Australian suppliers to provide locally made options where possible. This helps reduce shipping emissions and supports local manufacturing.
Do you offer sustainable sourcing options?
Yes. We can recommend sustainable materials and eco-friendly packaging options to align with your brand’s sustainability goals. Many of our suppliers are certified for responsible sourcing and ethical production.
PARTNERING WITH NOVELLI
How does Novelli collaborate with customers during projects?
Every client works with a dedicated account manager who guides the process from start to finish. We start with a creative briefing, develop ideas and visuals, and then manage sampling, production, and delivery - ensuring your experience is seamless and stress-free.
What kind of businesses do you create merchandise for?
Our clients include national and international retailers, trade suppliers, grocery chains, restaurant brands, manufacturers, transport providers and corporate businesses. We can also support marketing agencies and brand teams with creative ideas and fulfilment solutions.
Can Novelli store or distribute merchandise on our behalf?
Yes! By negotiations, we can offer warehousing and distribution options for ongoing campaigns or multi-location deliveries. Whether you need bulk delivery, drop shipping, or fulfilment by region, we can manage it for you.
PRODUCTS AND SERVICES
What types of branded products does Novelli offer?
We create everything from apparel, uniforms, and headwear to promotional giveaways, custom packaging, retail merchandise, furniture, and bespoke corporate gifts. If it can be branded, we can make it. We have even created our own building brick brand, NovaBrix!
Can you create custom-made products?
Absolutely! Our in-house design team can develop custom products tailored to your brand’s needs - including unique shapes, materials, or packaging.
Do you supply sustainable or eco-friendly merchandise?
Yes! Sustainability is a key focus for Novelli. We offer a wide range of eco-conscious products and can recommend sustainable materials, packaging options, and ethical production methods to align with your brand values.
DO you make novabrix?
Yes! We are proud to have filled in gap in the market for customized building bricks. Our brand, NovaBrix, is compatible with leading brick brands so customers can expand their existing collections but enjoy exclusive branded sets.
DESIGN AND BRANDING
Do you help with logo design or artwork?
Yes. We can work with your existing brand assets or help create new designs, logo placements, and artwork to make your merchandise stand out.
Can you create custom-made products?
Absolutely! Our in-house design team can develop custom products tailored to your brand’s needs — including unique shapes, materials, or packaging.
What branding techniques do you use?
We offer screen printing, embroidery, laser engraving, debossing, embossing, digital transfers, and more - depending on the product type and finish you want.
Can Novelli help with merchandise strategy or campaign planning?
Definitely. We work closely with marketing teams to align merchandise with brand strategy, campaign goals, and customer engagement plans - ensuring every item supports your message and maximises impact.
ORDERING & PROCESS
How does the Novelli process work?
We start with a creative briefing and proposal, then develop design concepts and samples before moving into production and delivery. You’ll have a dedicated account manager guiding you every step of the way.
What’s the minimum order quantity (MOQ)?
This depends on the product type. Some items start from as few as 500 units, while custom-made products may have higher MOQs.
How long does production take?
Typical lead times range from 10-12 weeks, depending on product type and order volume. We’ll confirm exact timelines when you place your order.
Can Novelli handle international shipping?
Yes, we manage global production and logistics, delivering branded merchandise to clients across multiple regions.
SUSTAINABILITY & ETHICS
Where does Novelli manufacture its products?
We work with trusted local and international partners who share our commitment to quality, ethical manufacturing, and sustainability.
How does Novelli ensure ethical production?
All our suppliers are carefully vetted for fair labour practices and responsible sourcing. We prioritise transparency and long-term partnerships built on trust.
SUPPORT & CONTACT
How can I get a quote for branded merchandise?
You can submit a quote request through our Contact Us page https://novelli.com/contact-us. We’ll get back to you with ideas, pricing, and timelines.
Can I book a meeting or presentation with your team?
Yes! We love helping brands brainstorm creative ideas. Contact us to schedule a call or in-person presentation.