Privacy Policy

Effective Date: 1st Jan 2022

This Privacy Policy governs the manner in which Novelli Limited (“Novelli,” “we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (referred to as “you” or “your”) of the website www.novelli.com (referred to as the “Website”). This Privacy Policy applies to the Website and all products and services offered by Novelli Limited.

  1. Information We Collect

We may collect personal identification information from you in various ways, including but not limited to when you visit our Website, register on the Website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or interact with our services. The types of personal information we may collect include:

  • Name
  • Contact information (email address, phone number, mailing address)
  • Billing information (credit card details, billing address)
  • Demographic information (age, gender, preferences)

Additionally, we may collect non-personal identification information about you whenever you interact with our Website. This may include the browser name, the type of computer or device used, technical information about your means of connection to our Website (such as the operating system and Internet service providers utilized), and other similar information.

  1. How We Use Collected Information

Novelli may collect and use your personal information for the following purposes:

  • To improve customer service: Your information helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience: We may use information in the aggregate to understand how our users as a group utilize the services and resources provided on our Website.
  • To process transactions: We may use the information you provide about yourself when placing an order only to provide service to that order.
  • To send periodic emails: We may use the email address to send you information and updates pertaining to your order, as well as to respond to your inquiries, questions, and/or other requests.
  1. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.

  1. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

  1. Compliance with Laws

Novelli will disclose your personal information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Website.

  1. Changes to This Privacy Policy

Novelli has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

  1. Your Acceptance of These Terms

By using this Website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Website. Your continued use of the Website following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

  1. Contacting Us

If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at:

Novelli Limited

Address: B:HIVE Smales Farm, Level 3/74 Taharoto Road, Takapuna, Auckland 0622

Email: hello@novelli.com

Phone: 09 415 0415